Rewards

Signing Up

• How do I sign up for the rewards program?
• What are the advantages of becoming a rewards member?

Account

• I already have an account. Do I need to create a new one to earn rewards?
• Where can I find all of my rewards account info?
• Will I receive points for purchases I made prior to creating my rewards account?
• Does it cost anything to begin earning points?

Earning & Redeeming

• How do I redeem my points?
• How do points convert to dollars?
• What are the easy ways to earn points?
• Will I be able to use my points/rewards in store?

Program Limitations

• Is there a limit to how many points I can earn?

Returns

• Can I return my order if I redeemed rewards points for a discount?
• I've earned points with my last purchase, but now I want to return it. What will happen to my reward?

Reward Expiration

• Do points ever expire?

Troubleshooting

• Why didn’t I earn points on my purchase?
• I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
• I received an error message when referring friends through the email referral box. What went wrong?
• I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Birthday Reward

• How can I get a birthday reward?
• I signed up for the Birthday Bonus but I didn’t receive it?

Checkout

• How do I redeem my rewards at checkout?
• How do I redeem my rewards points?