Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions that something does go wrong you are covered by our FREE transit insurance.
If your item arrives damaged, please contact us at support@luxoliving.com.au and we will assess the damage in accordance with our warranty policy. You have 2 business days from receipt of the items to make a damage claim. All items should be opened and checked immediately after delivery and we should be contacted if there are any issues or concerns.
If the item has been severely damaged, please reject the delivery and contact us.
If you notice carton damage please note on the consignment that the packaging is damaged and cross out "received in good condition".
It is important to check carefully before you sign for the delivery.
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