What do I do if I have an issue or concern about a product after it arrives?

Luxo Living take quality seriously. All our products are backed by full warranty against defects for up to 10 years depending on product type. Warranty duration for each product can be found on the product information pages.

After assessing the issue we will provide the appropriate instructions or parts as required. We have phone support (02 8999 1114) available during business hours 6 days a week to assist you to resolve any situations. We have on-site warranty available for our VinoVault wine fridges (270L and larger) where we will arrange an authorised technician in your area to conduct the repairs. If your warranty period has expired, you are still welcome to purchase parts from Luxo Living as we have most parts readily available on hand.