Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 30 days of receiving your item by sending an e-mail to support@luxoliving.com.au with photos of your product in original packaging and we will get back to you with further details.
Please note that there may be some returning fees when making a return and items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.
All returns must be sent to the following address:
Luxo Living
Returns Department
160 Newton Road
Wetherill Park NSW 2164
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