DIY Solutions:Sometimes a simple DIY or “Self Help” solution is the simplest way to solve a minor issue. As an online retailer, we may require you to use such DIY solutions. For example, if a mark or on a product can be removed by some simple cleaning, or a minor defect can be solved by using a replacement part, or with the use of common tools – you may be required to use DIY solutions, and will be compensated with a partial refund or store credit in an appropriate amount.
Packaging:Our product packaging is designed to protect the product during delivery to you. The packaging may sustain some wear or damage during transit however if the product inside is protected then it has served its purpose and this would not be considered an issue.
Minor Visual Variations:Many of our products and components of our products are hand-made and there may be minor variations in colour and finish between each item, and between the corresponding images shown on the Luxo Living website (sometimes due to screen types and resolutions, or in situ lighting conditions). It can be said that no two pieces of furniture are identical!
Product Maintenance:To ensure the durability and longevity of your products, please perform regular maintenance and consider the use of care products such as leather care kits and timber oil. Products used outdoors, even outdoor furniture, will eventually rust, wear or fade. Your maintenance and local environmental conditions will in a large part determine how long your products will last (for example products used near water or the ocean will rust faster than normal).
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