What happens if my order is lost or damaged in transit?

Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us at dispatch@luxoliving.com.au for assistance.

If your item arrives damaged, please contact us at support@luxoliving.com.au and we will assess the damage in accordance with our warranty policy.To expedite the process please include in your e-mail photos of the damage including photos of the packaging and delivery docket.